were among the first Companies in Europe to advocate “Know-How
Perception” as a fundamental instrument to improve and promote
Especially in the high added value business segments, sales volumes of products and services are greatly susceptible and influenced by sales personnel competence, and their leadership role in delivering the know-how perception; in most instances competence management becomes as important as the quality of the product itself and its price.
Improving sales personnel product knowledge, coupled by the company’s increased ability to propagate a higher standard of interactive communication to the clientele, adopting innovative tools, propels the competitive advantage to achieve the position of premiership in the client’s mind.
addition, the recent increased divulgation of Internet and mobile
learning based tools, helps the corporation to decipher and process
the available client’s (and potential client) data and reach better
corporate long term decisions through a much more accurate analytical